In lieu of the recent PSN fiasco that has ignited through Sony’s firewalls, questions have begun to pour into the inboxes of the entertainment giant as their customers try to understand how such a breach could have unraveled. Now Sony is doing their best to repair the situation and also provide answers as soon as it is manageable.
Patrick Seybold, Sony’s senior director for Corporate Communications and Social Media, posted on the PS Blog to address one of the most asked questions about the breach. Here is what Seybold had to share for those of you wondering about the brief timeline of events.
There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.
For anyone interested in any of the frequently asked questions, a FAQ has also been posted which can be reached here.
In the meantime, hunker down a bit longer until next week, when a new firmware is expected to help sort the situation out and get you reconnected.
