Retailers, and PS Direct itself, appear to have oversold PlayStation 30th anniversary PS5 / PS5 Pro console and DualSense controllers. We’ve seen enough reports of players having their preorders canceled to deduce that these aren’t isolated incidents, presumably stemming from a large number of people attempting to preorder the items at the same time.
PS5 / PS5 Pro 30th anniversary preorder cancellations frustrate players
We first noticed complaints that PS Direct was canceling preorders for the “highly limited” 30th anniversary consoles and accessories soon after the store had run out of stock. Some players got an email confirming the cancellation almost a day after they had successfully preordered the products, which is understandably upsetting.
This weekend, we saw the same reports coming from players who had preordered the themed consoles and accessories from Amazon and GameStop. The cancellations aren’t limited to a single product either. People have had their preorders canceled for the themed PS5 Slim, PS5 Pro, and even the DualSense controllers.
To add insult to injury, Amazon is apparently handing out $5 vouchers as an apology for the “inconvenience.”
Unfortunately, unless Sony decides to increase stock (which is highly unlikely), there’s no way to rectify this situation for those who’ve missed out. If it makes you feel any better, some folks are mass reporting 30th anniversary item scalpers to eBay with a great degree of success.
